Invoicing and service announcements
Sales ledger
For allocation and refund requests, please contact our sales ledger.
For complaints and matters related to the content of the invoice, please contact our customer service.
Service announcements
The war in Iran has significantly increased fuel prices, and in this exceptional situation we unfortunately need to introduce a temporary fuel surcharge until further notice. Fuel costs are a key cost factor with a significant impact on our waste transport business.
The fuel index in the road freight transport cost index (Statistics Finland) increased by 8.6% from December 2025 to February 2026 and is expected to rise considerably further in March 2026. The average price of diesel and HVO for Remeo’s contract partners increased by 20% from January 2026 to March 2026.
As of 1 April 2026, we will add a 4% fuel surcharge to our waste transport, container emptying and washing prices. We will review the fuel index and fuel price trends on a monthly basis and determine the fuel surcharge for the following month accordingly. On the invoice, the fuel surcharge will be shown as a separate line item.
The amount of the fuel surcharge in our monthly waste collection, container emptying, and washing prices:
- April 2026: 4%
- May 2026: 6,5%
Remeo’s General Terms and Conditions have been updated, and the revisions will take effect on 1 April 2026. The most significant update concerns waste transfer notes and the service fees charged for them.
The waste holder is responsible for preparing a waste transfer note for all waste transfers where such a document is required. The Waste Act and the Government Decree on Waste set out the requirements for the content and preparation of the waste transfer note.
Remeo can provide the preparation of the waste transfer note and its submission to the SIIRTO register as a service to the waste holder. The service fee for preparing a waste transfer note is EUR 12.90 per transfer note, unless otherwise agreed in writing.
Updated terms and conditions (in Finnish)
Due to the recent increase in material, waste treatment and reception costs, we need to revise the prices of our services. These price adjustments are necessary to enable us to respond to rising operating costs and to further improve our services. We appreciate your understanding and continued cooperation.
As of 1 April 2026, we will increase the following prices:
- Emptying, rental and washing prices: +8.5%
- Waste treatment fees (excluding construction waste and plastics): +8.5%
- The service fee for preparing a waste transfer note is EUR 12.90 per transfer note, unless otherwise agreed in writing.
Muutos perustuu konsernin toimintatapojen yhtenäistämiseen sekä yleiseen kustannustason nousuun. Laskutuslisä lisätään laskulle erillisenä eränä ja koskee 1.2.2026 ja sen jälkeen tehtäviä laskutuksia.
Frequently asked
For payment term extensions, the customer can contact our billing partner Intrum Oy's customer service, maksuvalvonta@intrum.com or +358 9 2291 1790.
- Corporate customers are charged a service fee for the invoice regardless of the invoicing method and the fee is based on the service price list in accordance with our terms and conditions.
- Private customers are only charged a service fee for the paper invoice.
We charge for an empty trip when we have attempted to empty a waste container, but the service could not be completed due to reasons beyond our control. Such reasons may include, for example, another vehicle blocking access to the container or a public road being closed due to construction work.