Customer service for private customers
Private customers
Customer service
Customer complaints
When calling from a landline, the cost is the standard domestic long-distance charge.
When calling from a mobile phone, the standard mobile rate applies.
Frequently asked questions
The container emptying interval is always calculated based on weeks, meaning that a monthly emptying actually occurs every four weeks. This usually results in one emptying per month, but in some cases, there may be two in the same month. For example, if the emptying takes place on March 1st, the next one will be on March 29th — resulting in two emptyings within the same month.
When your address changes, the information is not automatically updated in our system through public registers. Therefore, if any contract-related details - such as your address or billing information - change, the customer must inform Remeo directly. You can submit an address change using our forms.
We charge for an empty trip when we have attempted to empty a waste container, but the service could not be completed due to reasons beyond our control. Such reasons may include, for example, another vehicle blocking access to the container or a public road being closed due to construction work.