Invoicing
On this page, you’ll find our invoicing information
Accounts Payable
Sales ledger
Did you receive a credit note from us?
For allocation and refund requests, please contact our sales ledger.
For complaints and matters related to the content of the invoice, please contact our customer service.
For allocation and refund requests, please contact our sales ledger.
For complaints and matters related to the content of the invoice, please contact our customer service.
Download invoicing information
Sales ledger
Frequently asked
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For payment term extensions, the customer can contact our billing partner Intrum Oy's customer service, maksuvalvonta@intrum.com or +358 9 2291 1790.
- Corporate customers are charged a service fee for the invoice regardless of the invoicing method and the fee is based on the service price list in accordance with our terms and conditions.
- Private customers are only charged a service fee for the paper invoice.
We charge for an empty trip when we have attempted to empty a waste container, but the service could not be completed due to reasons beyond our control. Such reasons may include, for example, another vehicle blocking access to the container or a public road being closed due to construction work.